Shipping & Returns

We are committed to making your NatureHouse shopping experience easy and convenient. We want you to feel good about what you buy from us, so we stand behind everything we sell with a hassle-free return policy.

• Easy Return Policy
• Customer Satisfaction
• If Your Order Does Not Arrive
• Mail Order Damaged Merchandise

• Secure Transactions Using SSL Technology
• The Savannah Secure Shopping Guarantee

• Shipping Policy
• A Word About Packaging: Being Green Means Shipping Green
• Shipping Philosophy

Customer satisfaction is our highest priority. If you don't like a product for any reason, even if it is not our fault, you have the right to send it back for a full refund (minus shipping) within 30 days. You need to call 877-630-8059 or email us (customerservice@savannahnaturehouse.com) prior to returning the product in order to receive the proper return address. If an item is returned to our billing office, it will incur a 15% restocking fee.

If an item is defective or damaged, we will refund the original shipping cost as well, and pay to have it returned to us. Returned items must be in resalable condition, and must be returned with the original carton, packaging and receipt.

We exist as a business because of our customers, so we do whatever it takes guaranteeing your satisfaction. We have received positive feedback from our customers telling us how pleased they were with how we handled their orders and questions.

Please wait seven days to notify us if your merchandise does not arrive. We will then file a tracer with the carrier. Upon notification from the carrier of non-delivery, the merchandise will be replaced or a credit applied, or a refund check issued at your option.

Contact the carrier who shipped the merchandise, for example your local United Postal Service (UPS) office. Require UPS, or whoever the shipper was, to return the merchandise to us. DO NOT RETURN THE MERCHANDISE YOURSELF Parcel Post (USPS). Retain all packaging and contact us at 877-630-8059.

To ensure the fastest delivery of goods to you, we'll ship your NatureHouse order by FedEx for small shipments and by freight for larger shipments. Expedited shipment is available upon request.

NatureHouseworks and encourages all of our stakeholders to minimize as much as possible shipping packaging. This helps all of us have minimum impact on the environment.